Refund policy

Refund & Return Policy

Last updated: October 20, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

For returns requested for personal reasons, your item must be in the same condition that you received it, unused, with any original tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

If your item is defective, damaged, or incorrect, please contact us so that we can assess the issue and arrange an appropriate solution.

How to Start a Return

To request a return, email support@hwwdoren.com within 30 days after receiving your item. Include your order number, the item you wish to return, and the reason for your request.

Once your return request is approved, we will email you a return shipping label and detailed return instructions. Please use the label we provide so that your parcel includes the correct recipient and routing details.

Please contact us before sending any item back. Items returned without prior return authorization may not be accepted.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, HwwDoren will cover the return shipping costs and provide a prepaid return shipping label for the approved return.

Returns for Personal Reasons

If you request a return for personal reasons, such as changing your mind or no longer wanting the item, you are responsible for the return shipping costs.

For these returns, the customer pays the actual cost of the return shipping label. We will confirm the amount and payment arrangements with you by email before you send the item back.

U.S. Return Address

Approved returns are sent to our designated third-party returns processing warehouse in the United States:

Warehouse Code: USWE
171 Marcellin Dr
City of Industry, CA 91789
United States

Please contact support@hwwdoren.com to obtain return authorization and use the return shipping label provided by our customer service team. The supplied label includes the recipient and routing information needed to identify your return.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or incorrect.

Include your order number and, where appropriate, photos showing the issue so that we can evaluate the situation and provide an appropriate solution.

Email: support@hwwdoren.com

Exceptions / Non-Returnable Items

The following items are not eligible for returns for personal reasons:

Perishable goods
Custom or personalized products
Personal care goods
Hazardous materials
Flammable liquids or gases
Gift cards
Items specifically marked as Final Sale before purchase

If an item is defective, damaged, or incorrect, please contact us so that we can assess the issue and provide an appropriate solution.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

To receive a different item, request a return for the item you currently have. Once your return request is accepted, you may place a separate order for the replacement product.

If you received a defective, damaged, or incorrect item, please contact support@hwwdoren.com first so that we can assist you.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be returned to your original payment method. You can generally expect to receive it within 10 calendar days after approval.

This timeframe is an estimate. The actual time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

If you have not received your refund within 10 calendar days after approval, please contact support@hwwdoren.com so that we can check its status.